Name: Customer Service - Negotiating Intentionally Created Experiences (N.I.C.E.) (45 Minutes)
Start: 2025-03-07T11:15:00-0800
End: 2025-03-07T12:00:00-0800

Friday March 7, 2025 11:15am - 12:00pm PST

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Every single moment of engagement with a valued customer presents a prime opportunity to go above and beyond in the realm of customer service, ultimately contributing to a heightened and memorable customer encounter. By seizing each of these moments with care, attention, and enthusiasm, one has the power to leave a lasting positive impression and elevate the entirety of the customer's journey and satisfaction. Through attentiveness to detail, responsiveness to needs, and a genuine commitment to customer-centric practices, one can transform routine interactions into extraordinary experiences that leave a mark on both the customer and the brand as a whole. In this way, the cumulative effect of these moments of exceptional service is to foster loyalty, trust, and advocacy among customers, building a strong foundation for long-term relationships and business success.

Speakers

Emmalyn Coles

Director of Nutrition Services, Nutrition Services

I am an accomplished Director of Nutrition Services for Walnut Valley USD with a rich culinary arts and business administration background. With a degree from The Culinary Academy, San Francisco, I bring practical and creative expertise. Equipped with a Master's Degree in Business... Read More →

Friday March 7, 2025 11:15am - 12:00pm PST
E-4

All Staff, Customer Service

WVUSD Mini-University 2025

Emmalyn Coles

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